Kapiloff Insurance Agency at 417 Winchester Street in Keene, New Hampshire

Customer Reviews about Kapiloff Insurance Agency

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  Mike Kapiloff gave my ex-husband information from an account that I own. After being reported to the NH department of insurance in 2014, my complaint was investigated, found valid(because Mike admitted to Protective Life Insurance that he had given my account information to my ex, without my knowledge and/or consent), except they weren't going to do anything about it. They felt his getting a letter from Protective Life Insurance stating that he should not give Policy information to anyone, without the owner's consent, was enough. I complained about this and in my opinion they "PRETENDED", to open a second investigation, which is what Mike refers to below. His response brings up the lawyer at NHDI stating that there was implied consent. This is what they considered implied consent....During a phone conversation in 2011, Mike told me that if he didn't have written consent to talk to my ex-husband, about my policy, then he couldn't talk to him about it. He wrote and asked me if he could copy my husband on his emails to me and I wrote and told him, that I wanted things left the way they were. I received no more emails from Mike Kapiloff, so I figured that he understood and I think he did. So, because in 2011, I did not clearly state, "I do not want you to give my policy information to my ex-husband", they were saying that implied consent. THREE YEARS LATER in 2014, without any correspondence since 2011, he gave my ex-husband, who I had been divorced from for 10 YEARS, information on my policy, without my knowledge or consent.....The lawyer at NHDI, who conducted the so-called second investigation, had no idea that Mike had already admitted to Protective Life Insurance, that he had indeed given my ex information on my policy. He didn't even know, that my original complaint was of Mike giving my ex information in 2014 (it was very clear in documents I'd submitted) and accused me of waiting three years to complain. I later reported that Attorney, to the NH office of Attorney Discipline, for the way he handled my complaint against Mike Kapiloff and I was told, that I "did" have a case. I dropped it soon after, because I have MS and dealing with Kapiloff and the NHDI was too stressful for me and was making me physically ill. Some great, formal investigation he did. But then, since he copied you and the woman you spoke to from Protective Life, you knew that and so did she.
  December 03, 2016

  by T Smith

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